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500-052 exam Dumps Source : Deploying Cisco Unified Contact center Express

Test Code : 500-052
Test cognomen : Deploying Cisco Unified Contact center Express
Vendor cognomen : Cisco
: 50 actual Questions

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Cisco Deploying Cisco Unified Contact

Cisco Unified Communications 9.0 in the Cloud | killexams.com actual Questions and Pass4sure dumps

“however didn’t you just unencumber Cisco UC 9.0?”

I hold heard this frequently when you respect that Oct 16 after they introduced Cisco Unified Communications free up 9.0 “in the cloud”, or more primarily in Cisco Hosted Collaboration solution (HCS). The question has led to nice discussions round Cisco’s focus on providing consumers their alternative of deployment model without compromise.

Cloud collaboration is an integral partake of Cisco’s Collaboration strategy. they are dedicated to offering duty parity for Cisco Unified Communications on premises and within the cloud. After a brand unusual Cisco UC unlock is made available for on premises deployment, then within 1 / 4 the identical enhancements may subsist attainable within the cloud via Cisco HCS. Case in factor, Cisco UC 9.0 “First client Ship” (FCS) changed into Aug 15. FCS of Cisco HCS with Cisco UC 9.0 become Oct 26.

whether it’s voice, video, messaging, net conferencing, mobility, or safety — Cisco UC 9.0 is plenary about extra flexibility, bridging methods together, and keeping their valued clientele’ investments. Making Cisco UC capabilities moreover purchasable during the cloud permits purchasers who should amalgamate and match deployment alternatives to meet entertaining and varying enterprise requirements. licensed HCS partners now likewise hold the capacity to deliver additional cost-add options and capabilities.

I invite you to subsist partake of consultants from my crew for a are vital webcast with mp;A on Nov 14. study more concerning the unusual alternate options for deploying Cisco Unified Communications in addition to Cisco TelePresence, Cisco WebEx and Cisco Contact core. they are able to partake consume instances and what you'll want to coincide with when deciding upon which deployment mannequin is highest character on your company.

As at plenary times, I welcome your remarks and witness ahead to us staying engaged.

Thomas

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Certifications for Cisco companions tackle drawing near tech competencies hole | killexams.com actual Questions and Pass4sure dumps

about a yr in the past, Cisco added three unusual enterprise Transformation Certifications designed to prepare companions for impending commerce opportunities in the business. today, the vendor added an extra five unusual or up-to-date certifications for partners and/or their conclusion person IT purchasers. These certifications are designed to aid bridge the drawing near gap in tech abilities as company transitions -- i.e. mobility, cloud, web of things, and massive facts and analytics --  accelerate in the commercial enterprise.

latest announcement contains the CCNP Routing and Switching v2.0 revision, 4 unusual certifications for network Programmability experts, Cisco Industrial Networking specialist certification, Cisco commercial enterprise IT-company professional certification, and Unified Contact middle commerce (UCCE) practicing.

according to Tejas Vashi, director of advertising and product administration with learning@Cisco, the capabilities hole will near from the explosive raise in community-connected contraptions -- from 10 to 12 billion endpoints these days to 50 billion endpoints by course of 2020 -- and the want of tech-savvy specialists to assist a growing to subsist community infrastructure.

"companions should assume note the changing circumstance they may subsist running into at customer sites, principally for a consultative sale the set a commerce conversation revolves around efficiencies and revert on funding," he mentioned.

one of the unusual certifications are of more advantageous minute to positive Cisco companions and are aimed at client IT retail outlets.

Of instant significance to partners are updates to the CCNP Routing and Switching Certification. regarded a huge revision, CCNP Routing and Switching v2.0 advancements consist of a better accent on IPv6, Cisco StackWise, virtual switch features (VSS), and Dynamic Multipoint VPN (DMVPN).

Cisco has likewise modified its curriculum and exams. modifications comprise lab-based mostly, arms-on content material and configuration for IPv6. instructor-led and e-discovering options can subsist establish for the Route, swap and Tshoot (troubling capturing) practicing products.

Cisco partners will should meet the brand unusual credential requirements to maintain certification ranges. unusual exams can subsist establish genesis nowadays. historic assessments may subsist retired on January 30, 2015.

The 4 unusual network Programmability professional certifications are company application Engineer, community application Developer, network Programmability Design professional, and community Programmability Engineer.

companions can prognosticate to learn how to set up an open infrastructure, fundamental network capabilities, structure of open environments, and design simplification with innovative automation.

Cisco is making on-demand video clips accessible for practising. the unusual community Programmability professional certifications require each and every expert to complete two courses and two checks that tackle open software application interface (API) programmability and coverage based mostly Controllers technologies.

the unusual Cisco Industrial Networking professional certification addresses operational and IT convergence on the commercial plant flooring. Certification materials comprise working towards for acquiring foundation capabilities for the administration and administration of commercial network contraptions and techniques in manufacturing and different industrial vegetation.

based on Andy Gremett, senior product marketing manager with getting to know@Cisco, here's Cisco's first step against addressing the expertise-gap challenge on the horizon with the looming cyber web of issues.

"These companies are going to hold to travel to partners to buy sensors, to drudgery out what they'll carry out with the entire records coming in from plenary the endpoints, and they're going to necessity to travel to partners to cozy the data and [learn how to] shop it and consume it," he referred to.

This training combines teacher-led and fingers-on schooling.

The Cisco commerce IT-enterprise professional certification takes the success of the accomplice enterprise transformation practising and directs it to the client. in line with Gremett, Cisco partners may likewise are looking to assume this practising to help purchasers constrain enterprise value for themselves or companions may likewise want to factor customers towards this expert certification.

The Cisco Unified Contact middle commerce v10 certification comprises revised classes. The three refreshed lessons are Administering Cisco Unified Contact core enterprise 1 (AUCCE1) , Administering Cisco Unified Contact center enterprise 2 (AUCCE2) , and Deploying Cisco Unified Contact middle enterprise(DUCCE).

direction issues cowl Cisco UCCE v10x, APIs that power cloud and mobility, the interactive voice response environment for UCCE, and  Cisco Unified Intelligence core (CUIC) partake architecture..

practicing is now purchasable.


Cisco Fills a gap with enterprise version 6000S | killexams.com actual Questions and Pass4sure dumps

April 08, 2015

by course of Sandra M. Gustavsen Analyst, company VoIP

Cisco these days introduced a 3rd mannequin within the enterprise edition 6000 family—the commerce edition 6000S, an all-in-one company collaboration platform constructed right into a Cisco 2921 built-in services Router (ISR). BE6000S ambitions the low-conclusion of mid-market or fork workplaces with 25-a hundred and fifty clients, introducing a smaller-scale, extra reasonably-priced edition of the total enterprise version 6000M/H virtualized telephony platform which objectives mid-market companies that hold up to 1,000 users.

the brand unusual BE6000S fills a niche in Cisco’s product line, following the January 2014 conclusion-of-sale of the business’s line of on-premises company telephony systems for petite and mid-sized companies (SMBs), specifically the Cisco company version 3000, the Unified Communications 300 collection and the Unified Communications 500 series. at the moment, Cisco’s virtualized platform, commerce version 6000, grew to subsist the counseled on-premises choice, although the expense element become considered too precipitous and the deployment too knotty for some smaller corporations.

BE6000S addresses rate sensitivity and deployment complexity through offering a simplified workplace-in-a-box answer, pre-configured with “standard” applications which are usually required through smaller offices. The BE6000S, including hardware, licenses and services, is priced about 20 percent under a BE6000M, according to Cisco.

The company edition 6000 Portfolio

business version 6000 was firstly delivered in 2011 as a virtualized telephony and unified communications platform designed for businesses with up to 1,000 clients. The retort makes consume of VMware virtualization technology to consolidate diverse applications— voice, video, conferencing, messaging, instant messaging and presence, contact core and extra—on a single platform for a lower complete can charge of possession. company version virtualized systems pilot immoderate availability points for mission essential environments and develop the most of a centralized department deployment architecture that unifies dispersed places of drudgery and faraway employees into a single, cohesive system.

To subsist selected, commerce edition 6000 makes consume of VMware virtualization expertise to dash varied virtual machines, enabling pre-loaded and licensed Cisco purposes to dash co-resident on a single Cisco Unified Computing gadget (UCS). These encompass “foundational” applications that are usually used collectively to convey core voice and unified communications facets, particularly the Cisco Unified Communications manager for cognomen control, Cisco cohesion Connection for voicemail and unified messaging, Cisco instant Messaging and Presence service with Cisco Jabber and Cisco top Collaboration for prefatory deployment and provisioning. The Cisco Paging Server for point-to-factor and community audio paging is included on the brand unusual BE6000S platform, or optionally activated on the medium-scale fashions (BE6000M and BE6000H).

extra applications complement the core applications above and can subsist establish and in a position-to-activate as obligatory on the medium-scale models (BE6000M and BE6000H): Cisco Unified Contact center specific, Cisco Unified Attendant Consoles, Cisco Emergency Responder, Cisco parkway and Cisco TelePresence Conductor, Cisco TelePresence Video communique Server, Cisco TelePresence Server virtual desktop and Cisco TelePresence management Suite. additionally, enterprise edition 6000 can combine with Cisco’s cloud-primarily based WebEx web conferencing provider.

model alternate options

enterprise edition 6000 now comes in three fashions to swimsuit varying size corporations and feature requirements.

  • BE6000HThe “H” (excessive-density) mannequin is reform for medium to colossal deployments. A excessive-density Cisco united states of americaC220 M3 1RU Rack Mount Server, with a pre-installed virtualization hypervisor, helps eight of the collaborative applications listed above and the provisioning application simultaneously for a complete of nine purposes. highest capacities encompass 1,000 users, 2,500 instruments and 100 contact center agents.
  • BE6000MThe “M” (medium-density) model is suitable for medium-scale deployments. A excessive-density Cisco u.s.a.C220 M3 1RU Rack Mount Server, with a pre-put in virtualization hypervisor, supports four of the collaborative functions listed above and the provisioning application simultaneously for a total of five applications. optimum capacities comprise 1,000 users, 1,200 instruments and a hundred contact core agents.
  • BE6000SThe “S” (small-density) model, arrogate for small-scale deployments, runs on the Cisco 2921 integrated functions Router (ISR) and americaE160D M2 blade server, with a pre-installed virtualization hypervisor and integrated routing gateway. This all-in-one platform supports the following 5 fastened, preconfigured core functions: Cisco Unified Communications supervisor, Cisco harmony Connection, Cisco Unified rapidly Messaging and Presence provider with Cisco Jabber, Cisco top Collaboration Provisioning and the Cisco Paging Server. maximum capacities consist of a hundred and fifty users and 300 gadgets.
  • All BE6000 fashions aid a brand unusual option for preconfigured settings whereby Cisco will configure the core applications just before delivery the gadget to the companion, speeding up the deployment manner.

    Edited by using Dominick Sorrentino


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    Deploying Cisco Unified Contact center Express

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    DKSH and Cisco Transform the Customer Service suffer in Malaysia | killexams.com actual questions and Pass4sure dumps

    KUALA LUMPUR, Malaysia, 03 October 2013 – DKSH Malaysia, the leading Market Expansion Services provider in the country, has implemented Cisco® Unified Contact center Express solutions to enhance the customer service experiences for their commerce Unit Healthcare. The solution will streamline contact center management and processes for agents at DKSH engaging with their pharmaceutical, medical device and consumer health customers.

    Using Cisco Unified Contact center Express provides DKSH with improved customer suffer with comprehensive contact management and sophisticated convoke routing capabilities. Cisco Unified Contact center Express likewise includes an embedded reporting solution that offers a comprehensive view of contact center statistics at a glance.

    Easy to deploy and use, Cisco Unified Contact center Express delivers a highly secure, virtual, and sophisticated customer interaction management solution for up to 400 agents. It provides state-of-the-art built-in interactive voice response capability, and proactive customer service for an enhanced customer suffer with integrated outbound convoke management capabilities. Multichannel features comprise handling voice, email, web-chat and companionable media inquiries. The technology implementation aims to ameliorate agent productivity and commerce results with real-time monitoring of distribution and reporting; increasing customer convoke resolution with access to expert technical recommendation through instant messenger and chat functions; and reducing dropped calls.

    The technology implementation aims to ameliorate agent productivity and commerce results with real-time monitoring of distribution and reporting; first convoke resolution with the aid of chat features for expert technical advice; and reducing dropped calls.

    Spokesperson quotes:

  • Marc Franck, Vice President commerce Unit Healthcare, DKSH Malaysia
  • "DKSH is the leading Market Expansion Services provider in Malaysia and their employees operate a knowledge-based commerce model and act as route-to-market specialists to provide market insight, marketing and sales as well as physical distribution supported by a leading-edge IT platform. It is their commitment to clients and customers to consume technology to augment operational efficiency and effectiveness in order to help them grow their business. With Cisco Unified Contact center Express, they direct to personalize customer service suffer to deliver higher productivity and a wider competitive edge for us in Malaysia."

  • Irving Tan, Vice President for Cisco in ASEAN
  • "DKSH is leading the course in the Market Expansion Services industry in Malaysia by connecting the unconnected – where technology is leveraged to augment operational efficiency, lower back costs, and ameliorate availability risk management. This is particularly germane in a market fancy Malaysia, where knowledge-workers are the backbone of customer support, as the country transforms into a connected logistics hub."

    About DKSH

    DKSH is the leading Market Expansion Services provider with a focus on Asia. As the term "Market Expansion Services" suggests, DKSH helps other companies and brands to grow their commerce in unusual or existing markets.

    Publicly listed on the SIX Swiss Exchange since March 2012, DKSH is a global company headquartered in Zurich. With 680 commerce locations in 35 countries – 660 of them in Asia – and 26,300 specialized staff, DKSH generated net sales of CHF 8.8 billion in 2012.

    DKSH commerce Unit Healthcare is the leading Market Expansion Services provider for healthcare companies seeking to grow their commerce in Asia. Custom-made offerings comprise registration and market entry studies as well as importation, customs clearance, marketing and sales to physical distribution, invoicing and cash collection. Products available through DKSH Healthcare comprise ethical pharmaceuticals, consumer health, over-the-counter (OTC), as well as medical devices.

    With 150 commerce locations in 13 countries and around 9,000 specialized staff, commerce Unit Healthcare serves over 160,000 customers and generated net sales of around CHF 3.7 billion in 2012.

    About DKSH Malaysia

    DKSH Malaysia is an operation within the DKSH group, offering DKSH's clients and customers a comprehensive network of sales, marketing, logistics, and distribution services, as well as well-established deep local relationships built since its establishment in 1923 in Malaysia. It is one of the oldest and largest Market Expansion Services providers in the country, serving 130 brand owners, 13,000 customers and employing a workforce of over 3,000 specialized staff.

    About Cisco

    Cisco (NASDAQ: CSCO) is the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that Amazing things can chance when you connect the previously unconnected. For ongoing news, gratify travel to http://thenetwork.cisco.com. Cisco products are supplied in Malaysia by the channel partners of Cisco Systems International B.V. and Cisco International Limited, each being a wholly owned subsidiary of Cisco Systems, Inc.

    ###

    Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can subsist establish at www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The consume of the word ally does not imply a partnership relationship between Cisco and any other company.

     

    Cisco Unified Contact center Enterprise: Inside the IP contact center | killexams.com actual questions and Pass4sure dumps

    The cover of the book 'Cisco Unified Contact center Enterprise' by Gary Ford, published by Cisco Press. This chapter excerpt details the various products in the Cisco Contact center suite, what differentiates Cisco Unified Contact center from Cisco Unified  knowing Contact Manager (UICM), the proper  consume cases for Cisco Unified Contact center Enterprise (UCCE), Unified Contact center Hosted (UCCH) and Unified Contact center Express (UCCX), and more.Call centers hold changed quite a bit from the early days of private fork exchange (PBX)-based setups designed primarily for straightforward incoming convoke management. Today's more fully featured contact centers, built on automatic convoke distributor (ACD)- and IP-based platforms, back the receipt and knowing routing of inbound sessions through an array of unified communications (UC) technologies, including instant messaging, video conferencing and collaboration services.

    Managing the IP contact center -- especially for enterprises with assets distributed across many sites, which could necessitate a virtualized convoke center approach -- requires a strong, scalable, integrated product suite equipped to quickly and effectively route voice and video calls across multiple sites based on knotty commerce policies. Cisco believes it can tender enterprise customers just that character of solution -- a robust portfolio that can not only meet the touchstone requirements of traditional call-handling, but likewise provide a wide variety of advanced, IP-based solution features.

    In this excerpt of a chapter from Cisco Unified Contact center Enterprise, author Gary Ford breaks down the various products in the Cisco Contact center suite, which partake a code groundwork but can serve very different roles, depending on a customer's telephony requirements.

    Ford explains what differentiates Cisco's Unified Contact center offering from its Unified knowing Contact Manager platform, as well as the proper consume cases for Cisco Unified Contact center Enterprise (UCCE), Unified Contact center Hosted (UCCH) and Unified Contact center Express (UCCX). He likewise details the benefits and features of the specific products that develop up the Cisco Unified Contact center Enterprise and other Cisco contact center suites, including Cisco Agent Desktop, Cisco Unified Mobile Agent, Cisco Unified Customer Voice Portal and much more.

    Download the PDF of this chapter excerpt on Cisco's Contact center portfolio from the book Cisco Unified Contact center Enterprise.

    Reproduced from the book Cisco Unified Contact center Enterprise by Gary Ford (ISBN-10: 1-58714-117-5; ISBN-13: 978-1-58714-117-1). Copyright 2011, Cisco Press. plenary rights reserved. For more information about this and other similar titles, visit Cisco Press.

    About the book:

    In Cisco Unified Contact center Enterprise, author Gary Ford offers the guidance you necessity to optimally configure and manage Cisco Unified Contact center Enterprise in any environment. Ford brings more than 13 years of hands-on suffer in designing, deploying and maintaining Cisco telephony and contact center solutions to his coverage of the enterprise and hosted versions of Cisco Unified Contact Center. He likewise covers why Cisco Unified Contact center Enterprise's individual elements drudgery the course they carry out and how to fulfill key tasks in Cisco Unified Contact center Enterprise.

    Read Cisco Unified Contact center Enterprise to learn more about the following:

  • The specifics of the Cisco Unified Contact center product portfolio and platform architecture;
  • Configurations that can help liquidate errors and reduce downtime;
  • Monitoring and troubleshooting UCCE systems;
  • Choosing the right deployment model -- single-site, multisite or clustered -- for your environment;
  • UCCE deployment and application configuration, including preparation, planning, design and implementation;
  • Implementing traditional, current-generation and next-generation convoke routing;
  • Mastering best practices for convoke tide scripting;
  • Understanding UCCE's nodes and distributed processes;
  • Building a cleanly system startup sequence;
  • Designing, implementing and delivering Cisco Unified Communications Manager and Unified IP Interactive Voice Response solutions;
  • Efficiently setting up and managing UCCE databases;
  • Utilizing UCCE's reporting tools;
  • Creating advanced applications with data-driven routing;
  • Maintaining any UCCE deployment, including older versions;
  • Using a best practices troubleshooting methodology; and
  • Mastering valuable, little-known Cisco diagnostic tools.

  • Spanlink Intros Spanlink Guarantee | killexams.com actual questions and Pass4sure dumps

    March 29, 2012

    Cisco partner, Spanlink Communications has rolled out Spanlink Guarantee, a solution that includes commerce and technical component to helps users while deploying Cisco collaboration and contact center solutions.

    Spanlink Communications has been Cisco’s certified ally and in the customer supervision and enterprise productivity space, Spanlink offers three Cisco Collaboration Solutions – a solution for petite to medium-sized contact centers, called Unified Contact center Express (UCCX);  a solution for medium-sized to big contact centers, called Unified Contact center Enterprise (UCCE); and solutions that provide Enterprise Productivity.

    Now with the introduction of Spanlink Guarantee, Spanlink is taking its partnership with Cisco to the next level by guarantying that the users will achieve the cost savings, revenue increases, customer retention improvements or other commerce improvements identified.

    Spanlink promises to continue to drudgery with the customer to help develop the enhancements needed to the Cisco contact center and collaboration solutions, even if the customer and Spanlink fulfill plenary the actions required by the assessment and the goals are not met.

     “We consume their commerce case assessment to align the customer’s commerce processes and objectives with their customer service goals,” said Scott Vincent, EVP of Sales, Spanlink. “These objectives can vary, but often times comprise driving growth, controlling costs, retaining customers or improving agent productivity. Based off the assessment, they are able to identify the technology necessary for the customer to meet their objectives and they leverage key commerce metrics to provide the customer with a pellucid ROI they can import on.”

    The commerce element takes supervision that customers who participate in Spanlink’s commerce case assessment will achieve the results identified as partake of that assessment, and the technical element assures the customer that the features and functionality presented to them will drudgery exactly as specified.

    The Spanlink Guarantee is offered immediate basis at no additional cost to customers, and applies to plenary unusual projects.

    Edited by loaded Steeves



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